We ship your first agent with you.
An implementation engineer ships your first agent with you. Voice, workflow, integrations, compliance. Same person stays through go-live.
Why enterprise voice AI is hard to get right.
The latency budget
Voice has a sub-second response budget. Most enterprise stacks cannot hit it without compromising on the model, the retrieval layer, or the integration, so teams demo something fast and ship something slow.
Conversations are stateful
A call is not a chat message. Transfers, callbacks, context across sessions, and graceful failure modes are where most voice pilots quietly die. Voice surfaces every weakness in your data model at once.
Compliance follows the audio
TCPA, PCI redaction, recording disclosure, regional residency, retention windows. The legal review that takes two weeks for chat takes two months for voice, unless someone in the room has already shipped it.
How we partner with enterprises.
Embedded, not consulting
Your FDE sits in your Slack, your sprint reviews, and your incident channels. They ship code into your repo, not a deck into your inbox. The handoff at the end is documentation and a trained team, not an invoice.
Priced on outcomes
Every engagement opens with the metric we will move, answer rate, handle time, deflection, qualified meetings, and the bar that defines success. Your CFO sees outcome × price, not a timesheet.
Compliance from commit one
SOC 2, HIPAA, PCI-DSS scope, EU residency, customer-managed keys, audit logging. Your FDE works inside your compliance boundary from the first pull request, security review starts day one, not week ten.
Our deployment process.
Architecture week
Two engineers, one week in your Slack and on your Zooms. Data sources audited, integrations scoped, latency budget set, eval harness designed, success metric agreed. You leave the week with an architecture doc and a ship date.
Build and evaluate
Three to five weeks. We build inside your repo, behind your auth, against your data. Every change runs against a growing eval set, golden transcripts, adversarial calls, real edge cases from your support queue, so production behavior is known, not hoped for.
Launch and steady state
Cohort rollout from one percent to one hundred. Dashboards wired into your stack, on-call handed back to your team with playbooks. We stay engaged on the same metric for two quarters, not two weeks.
Working with design partners at
Launch Engineering
Frequentlyaskedquestions.
Launch engineers are senior engineers who have shipped CallingScout-built agents to production. They embed with your team for the full lifecycle (scoping, building, deploying, iterating) rather than handing off a deck. Every engagement is tied to a measurable business outcome, not billable hours.
Shipyourfirstagentwithanengineer.
An implementation engineer pairs with your team in Slack until the first agent is live.